After receiving your shipping confirmation email, you will get your package(s) within the day range of the shipping option you chose, however, typically it will be sooner.
After 4-6 weeks and the package(s) have still not arrived, please contact us immediately to get support regarding your order. This delay in receipt is primarily due to the carrier having “lost” your package(s).
Unfortunately, we cannot prevent such rare occurrences from happening once the carriers take claim of the order since the package(s) are no longer in our possession.
Here at KSI, we are not in the business of just “taking” your money. We value you as a customer and if there are any problems with your order(s), we will always be sure to provide you with the assistance you need to help satisfy your purchase and provide you with the best shopping experience.
We know you will love our products when you receive them and we greatly appreciate your business and continued support! ASÉ!
If you have any questions or concerns please email us: firstname.lastname@example.org
Please be sure to include your Full Name and Tracking Number.